{"id":2815,"date":"2026-03-03T10:14:29","date_gmt":"2026-03-03T09:14:29","guid":{"rendered":"https:\/\/www.svazdopravy.cz\/?p=2815"},"modified":"2026-03-03T10:14:29","modified_gmt":"2026-03-03T09:14:29","slug":"letiste-praha-opet-ziskalo-prestizni-mezinarodni-oceneni-za-zakaznickou-zkusenost","status":"publish","type":"post","link":"https:\/\/www.svazdopravy.cz\/en\/2026\/03\/03\/letiste-praha-opet-ziskalo-prestizni-mezinarodni-oceneni-za-zakaznickou-zkusenost\/","title":{"rendered":"Leti\u0161t\u011b Praha op\u011bt z\u00edskalo presti\u017en\u00ed mezin\u00e1rodn\u00ed ocen\u011bn\u00ed za z\u00e1kaznickou zku\u0161enost"},"content":{"rendered":"

Praha, 26. \u00fanora 2026<\/p>\n\n\n\n

Leti\u0161t\u011b Praha z\u00edskalo za rok 2025 ocen\u011bn\u00ed Airport Service Quality Award za z\u00e1kaznickou zku\u0161enost cestuj\u00edc\u00edch p\u0159i odletu v kategorii evropsk\u00fdch leti\u0161\u0165 s 15 a\u017e 25 miliony odbaven\u00fdch cestuj\u00edc\u00edch. Na z\u00e1klad\u011b re\u00e1ln\u00e9 zp\u011btn\u00e9 vazby od cestuj\u00edc\u00edch jej ka\u017edoro\u010dn\u011b ud\u011bluje mezin\u00e1rodn\u00ed organizace Airports Council International (ACI World). Ocen\u011bn\u00ed reflektuje dlouhodob\u011b vysokou spokojenost cestuj\u00edc\u00edch a kvalitu slu\u017eeb poskytovan\u00fdch na Leti\u0161ti V\u00e1clava Havla Praha.<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u201eTo, \u017ee jsme ocen\u011bn\u00ed ASQ Customer Experience Award z\u00edskali znovu, je pro n\u00e1s potvrzen\u00edm, \u017ee se n\u00e1m dlouhodob\u011b da\u0159\u00ed vytv\u00e1\u0159et prost\u0159ed\u00ed, ve kter\u00e9m se cestuj\u00edc\u00ed c\u00edt\u00ed komfortn\u011b, bezpe\u010dn\u011b a snadno se zde orientuj\u00ed. Bereme to p\u0159edev\u0161\u00edm jako ocen\u011bn\u00ed ka\u017edodenn\u00ed pr\u00e1ce v\u0161ech kolegy\u0148 a koleg\u016f, kte\u0159\u00ed se na chodu leti\u0161t\u011b pod\u00edlej\u00ed. Velmi si v\u00e1\u017e\u00edme d\u016fv\u011bry cestuj\u00edc\u00edch i uzn\u00e1n\u00ed od ACI World. V n\u00e1sleduj\u00edc\u00edch letech n\u00e1s nav\u00edc \u010dek\u00e1 rozs\u00e1hl\u00e1 modernizace leti\u0161t\u011b za pln\u00e9ho provozu, co\u017e bude velk\u00e1 v\u00fdzva pro n\u00e1s pro v\u0161echny \u2013 udr\u017eet vysok\u00fd standard slu\u017eeb a zachovat si p\u0159\u00edze\u0148 cestuj\u00edc\u00edch i v obdob\u00ed zm\u011bn,\u201c<\/em> \u0159\u00edk\u00e1 Eva Krej\u010d\u00ed, \u0159editelka Komunikace a marketingu Leti\u0161t\u011b Praha.<\/p>\n\n\n\n

Ocen\u011bn\u00ed vych\u00e1z\u00ed z glob\u00e1ln\u00edho programu Airport Service Quality (ASQ), kter\u00fd vyhodnocuje zku\u0161enosti cestuj\u00edc\u00edch prost\u0159ednictv\u00edm kontinu\u00e1ln\u00edho pr\u016fzkumu, kter\u00fd m\u011b\u0159\u00ed spokojenost cestuj\u00edc\u00edch s jednotliv\u00fdmi slu\u017ebami a procesy p\u0159ed odletem. Pat\u0159\u00ed mezi nejpresti\u017en\u011bj\u0161\u00ed mezin\u00e1rodn\u00ed hodnotic\u00ed platformy v oblasti leti\u0161tn\u00edch slu\u017eeb.<\/p>\n\n\n\n

\u201eToto ocen\u011bn\u00ed od ACI ukazuje, \u017ee Leti\u0161t\u011b Praha pat\u0159\u00ed mezi p\u0159edn\u00ed evropsk\u00e1 leti\u0161t\u011b v oblasti z\u00e1kaznick\u00e9 zku\u0161enosti. V\u00fdsledky odr\u00e1\u017eej\u00ed skute\u010dn\u00e9 n\u00e1zory cestuj\u00edc\u00edch a potvrzuj\u00ed z\u00e1vazek leti\u0161t\u011b poskytovat sv\u011btovou \u00farove\u0148 slu\u017eeb,\u201c<\/em> \u0159\u00edk\u00e1 Justin Erbacci, gener\u00e1ln\u00ed \u0159editel ACI World.<\/p>\n\n\n\n

Program Airport Service Quality (ASQ) je celosv\u011btov\u011b uzn\u00e1van\u00fdm a nejrozs\u00e1hlej\u0161\u00edm syst\u00e9mem m\u011b\u0159en\u00ed spokojenosti cestuj\u00edc\u00edch. Pra\u017esk\u00e9 leti\u0161t\u011b se tohoto programu \u00fa\u010dastn\u00ed od roku 2015 a celoro\u010dn\u00ed ocen\u011bn\u00ed z\u00edskalo v kategorii od 15 do 25 milion\u016f odbaven\u00fdch cestuj\u00edc\u00edch celkem po \u0161est\u00e9.<\/p>","protected":false},"excerpt":{"rendered":"

Praha, 26. \u00fanora 2026 Leti\u0161t\u011b Praha z\u00edskalo za rok 2025 ocen\u011bn\u00ed Airport Service Quality Award za z\u00e1kaznickou zku\u0161enost cestuj\u00edc\u00edch p\u0159i odletu v kategorii evropsk\u00fdch leti\u0161\u0165 s 15 a\u017e 25 miliony odbaven\u00fdch cestuj\u00edc\u00edch. Na z\u00e1klad\u011b re\u00e1ln\u00e9 zp\u011btn\u00e9 vazby od cestuj\u00edc\u00edch jej ka\u017edoro\u010dn\u011b ud\u011bluje mezin\u00e1rodn\u00ed organizace Airports Council International (ACI World). Ocen\u011bn\u00ed reflektuje dlouhodob\u011b vysokou spokojenost cestuj\u00edc\u00edch […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2815","post","type-post","status-publish","format-standard","hentry","category-aktuality"],"_links":{"self":[{"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/posts\/2815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/comments?post=2815"}],"version-history":[{"count":1,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/posts\/2815\/revisions"}],"predecessor-version":[{"id":2817,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/posts\/2815\/revisions\/2817"}],"wp:attachment":[{"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/media?parent=2815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/categories?post=2815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.svazdopravy.cz\/en\/wp-json\/wp\/v2\/tags?post=2815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}